ENSocial worker
Manages applicant, needs and service decision.
SOPHOS · pilot validation
SOPHOS pilot: from applicant to care plan.
The pilot explores how first contact, identified needs, decisions, the client and the service plan can be handled securely in one case.
For social-care provider leaders and staff; SOPHOS is in pilot.
See the process
From start to finish
A worker manages a case from identified needs to a support plan.
First contact
The worker records first contact so authorised colleagues can continue safely.
Applicant needs
Together with the applicant, they describe needs, expectations and relevant circumstances.
Service decision
The service decision is recorded and communicated clearly to the applicant.
Individual plan
Once accepted, the client record and agreed individual support plan are created.
Service delivery
Ongoing notes support client work and provide material for required reporting.
Who is involved
Who is responsible for what.
Service worker
Continues with client, support plan and records.
Manager
Oversees service work and reporting.
Who sees what
Client data is limited to authorised roles.
Applicants, assessed needs, decisions, clients and care plans are visible only to provider-defined roles. The pilot focuses on secure casework, record retention and the outputs providers need.
Audit and privacy
Access and changes must be traceable. The data controller sets retention periods and processors under its legal and operating rules.
Security by design →Privacy notice →
What happens when something goes wrong
The product is currently in pilot
Pilot providers help shape day-to-day casework, data security, operational outputs and connections to their services.
The result
The goal is one case from first contact through needs to care plan and reporting.
Product and integrations
The solution connects to the systems you already use.
Forms, roles and rules follow the way your team works. Every integration keeps the source of truth and error ownership clear.
Explore the product: Social care →Related solutions
What can connect to this workflow
Concise answers
Frequently asked questions
Who is this solution for?
For social-care provider leaders and staff; SOPHOS is in pilot.
What happens when the input is incomplete or incorrect?
The product is currently in pilot. Pilot providers help shape day-to-day casework, data security, operational outputs and connections to their services.
What is the outcome of the workflow?
The goal is one case from first contact through needs to care plan and reporting.
Next step
Facing a similar situation?
Tell us how the work runs today and where it gets stuck. We will reply with a concrete next step, not a generic presentation.
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